Shipping and Payment

Standard Delivery

  • UK - Royal Mail Standard: FREE (2-3 working days)
  • EU/EAA - Royal Mail Standard: £5 (3-5 working days)
  • North America/Worldwide: DPD Classic: £6 (5-7 working days)

Express Delivery:

  • UK - Royal Mail 1st Class: £2.99 (1-2 working days)
  • EU/EAA - DHL Express £9.99 
  • North America/Worldwide - DHL Express: £9.99 (1-2 working days)

All orders placed by:

  • 11:30 - Royal Mail
  • 12:30 - DHL

Will be dispatched on the same working day.

Returns Policy

You have 14 days to notify in writing and 15 days to make sure the product gets returned to us. The safest way is to return it by recorded delivery keeping a copy of your proof of postage. We may request to see a copy of the proof of postage.

In order to return your products please first send us an email ([email protected]) or fill our contact form (click here) and we will guide you.

If you purchased Flanerie products in-store, please contact that store directly to enquire about their return policy.

Once we have received your product back, we will endeavour to complete the refund in 20 working days.

Coming Soon / Out of Stock/ Backdated Items

If an item selected is temporarily out of stock at the time of your order, it will be noted on your packing slip. We aim to ship coming soon items on the suggested date, however on some occasions this may be before or after this date. The cancellation period for these items starts from the moment of the initial order. Products on the back-order will be delivered as soon as they are available. In all circumstances, you will be charged the original price for the item and it will be delivered to you as soon as available.

*All Delivery Times and Prices may vary and are subject to change.

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